Gold 1g: 361.84 Kn | Silver 1g: 4.61 Kn | Platinum 1g: 197.12 Kn | Last update: 30.11.2020. 21:21:00

+385 1 3322 106 sales@hnz.hr
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Terms and conditions

TERMS AND CONDITIONS – NATURAL PERSON

The website www.croatianmint.com/shop/ is owned by the Croatian Monetary Institute, Svetonedeljska cesta 2, 10 431 Sveta Nedelja, Croatia, VAT no. 13018705268. These Terms and conditions (hereinafter referred to as the Terms) are part of the Seller’s commitment according to the  Consumer Protection Act and are stated here as for the Buyer to be informed in a clear an understandable manner about the series of circumstances relevant for the conclusion and execution of the contract, as well as the right of withdrawal, all according to legal arrangement.
The company Croatian Monetary Institute, Svetonedeljska cesta 2, 10 431 Sveta Nedelja, Croatia, VAT n.o. 13018705268, MBS: 0318396, T: + 385 1 3322-106, sales@hnz.hr, www.croatianmint.com/shop/ is hereinafter referred to as the Seller.
The term Buyer is the consumer, a person which, regardless of any business, orders and pays any product using the services offered at the web shop od the Seller. The Seller operates on his own behalf by selling on the web shop www.croatianmint.com/shop/. The Terms are a part of the long distance contract, together with the features and price/s of the purchased product/s. Before confirming the order of a specific product, the Buyer will be asked to accept/declare that (s)he is acquainted and agrees with them. The Terms will be delivered via e-mail to the Buyer after the order has been confirmed (the contract has been concluded), confirming the conclusion of the contract.
The Seller reserves the right to amend these Terms from time to time without prior notice to the Buyer. The version of the Terms that will apply to the Buyer’s order will be those on croatianmint.com at the time the Buyer places his/her order.
When the Buyer has confirmed and placed the order, the contract has been concluded and the Seller will immediately notify the Buyer via e-mail of the act of the conclusion of the contract.

In order for the concluded contract to be valid, the Buyer has to have full business ability. The Buyer is responsible for the completeness and truthfulness of the data entered via registering on the web shop. The Terms are divided in categories stated below.

The web shop www.croatianmint.com/shop/ can sometimes be inaccessible due to maintenance or implementing of new content, as well as unpredicted circumstances which are out of the Seller’s control and which the Seller will aim to repair in the shortest deadline possible.

According to these Terms of sales of all products shown on www.croatianmint.com/shop/, the relations between the Seller and the Buyer are determined, as well as the rights and the obligations of the Seller, the rights and the obligations of the Buyer, all in relation to the conditions and ways of selling the Item, the price of the Item, the delivery and the receipt of the Item, returns, delivery, means of payment and all other questions related to the sale of the Item.

The Buyer makes the purchase and accepts the Terms when buying via the web shop, by clicking the ‘Accept the order’ button. By accepting the offer (order) the Buyer states (s)he has read the Terms, accepts them and accepts all the rights and obligations derived from the Terms. By accepting the offer, the Buyer states all the data in the offer are true and equivalent to an oral agreement. The Seller is obliged to inform each Buyer of about the content of these Terms.

CONDITIONS OF PURCHASE

A registered user is any person with full business capability and which accepts the Terms of the Croatian Monetary Institute.
At the first purchase, the Buyer is required to fill in the fields necessary for registration with true data. The Buyer confirms the acceptance of the Terms by registering, which makes him a registered user (hereinafter: User).
The User can check his/her orders in the orders’ archive, follow the order sequence and change his/her user data. The User is required to take care of the security of his/her password and change it occasionally.
The Croatian Monetary Institute is not responsible for cases of misuse of the Buyer’s password, but will act accordingly immediately after the Buyer has informed about a possible case of such. Data protection is explained in the PRIVACY section of the website.

The Croatian Monetary Institute fully renounces all responsibilities that can in any way derive from, or are in any way connected to the use of this webpage, from any act of the User which entitles using or misusing the content of this webpage, or for any damage inflicted upon the User or any third party in relation to the use or misuse of the content of these webpages

The User has the right to purchase products from the web shop of the Croatian Monetary Institute and use them in good faith and intention.

The Croatian Monetary Institute maintains the right to change the Terms and the terms of use of these websites at any moment. The changes come into force in the moment of publishing

It is considered that, by approaching the webpages, the User is acquainted with the actual rules and Terms, as well as the use of those, which the User confirms by confirming the purchase.

The Croatian Monetary Institute does its best to keep all the information about all the products on the website www.croatianmint.com/shop/ accurate and up to date, but refrains from all possible mistakes between the information that is published.

The Croatian Monetary Institute takes no responsibility nor blame for any mistakes or omissions in the content on these webpages, nor for the accuracy of the information published, i.e. is not responsible for the possible occasional non-functioning of the pages or its’ parts. The photographs and displays on these pages and the partners’ pages do not have to reflect the actual procurable products. Some photographs can be standardized for a certain type of product.

The Croatian Monetary Institute maintains the right to limit the maximum ordered quantity of a certain product.

By placing the order, the Buyer confirms the following:
s/he is legally capable to enter into contract;

and
is at least 18 years old.

CONCLUSION OF CONTRACT

The Seller is obliged to issue an offer based on the Buyer’s order. In e-commerce, a display of the product with a price is considered an offer. By accepting the Seller’s offer, the Buyer confirms the order.

AVAILABILITY

The availability of all products depends on the disposition.

The Croatian Monetary Institute cannot guarantee that the colour nor the design of the product, as displayed on the Buyer’s screen, will completely match the actual product.

The Seller is obliged to deliver the Item to the Buyer in the shortest deadline possible, depending on the availability of the Item; the final deadline is 30 days from the day the Buyer has accepted the offer, except in the case of medals made to order. For placing an order for this type of product, it is necessary to previously contact the Croatian Monetary Institute via e-mail, in order to define all terms.  

The Seller has fulfilled the obligation of delivering the Item to the Buyer when the Item has been delivered, or s/he is handed the document which contains the location of the pick-up, based on which the Item can be taken over.

On behalf of the Buyer, the Item can be taken over by the person which the Buyer has authorized by the power of attorney, certified by a public notary. The Seller is obliged to deliver the Item to the Buyer in correct state, and is responsible for visible material damage. The Buyer, when being delivered the Item, is obliged to inspect the Item and immediately notify the Seller about possible faults. The Buyer is obliged to notify the Seller regarding the possible fault within 24 hours from the delivery hour and present the Item to the Seller, so the Seller could examine the Item. Items removed from original packaging, as well as Items for which the Buyer does not possess an invoice, complaints will not be taken into consideration.

PRICES

The prices are fixed for all product categories.
The category “Commemorative gold coins – investment god” is exempt from VAT.

Other product categories, namely, commemorative silver coins, commemorative circulation coins, gold and silver medals, base metal medals and custom made medals are not exempt from VAT.

Delivery costs are not included in the price. They are calculated additionally and will be shown on the receipt.

IMPORTANT NOTICE: every bank transaction is subject to review by the Croatian Monetary Institute, in the period of one to three work days.

PAYMENT METHODS

Bank transaction

Credit cards (MasterCard, Maestro and Visa debit cards 2-6 installments; Visa credit cards 2-12 installments; AmericanExpress card; Visa Premium kartica 2-6 installments; Diners Club and Discover cards 2-6 installments, Visa Inspire PBZ, Visa Electron and Pay, MB Plus)

Pay Pal

DELIVERY

Delivery to Croatia
Delivery is free within Croatia for orders above 600 kuna. In order to check the delivery charges for orders above 600 kuna, please add the products to the cart and you will be able to check them.

Delivery terms are 5-10 days since the payment has been made, except in the case of custom made medals. For purchases of custom made products, please contact us via e-mail or phone in order to define terms and conditions. Orders placed during non-working days will be processed on the first possible working day.

International delivery

International deliveries are made by DHL within 10 – 15 working days after the payment has been made, depending on the destination. Delivery charges depend on the destination, weight  and size of the package.  In order to check the delivery charges, please add the products to the cart and you will be able to check them.

Important information for international customers

For delivery outside the EU, packages can be subject to customs, depending on each destination country’s law. The Buyer is obliged to abide by the laws and regulations of each destination country. Additional charges (customs and other) are covered by the Buyer. Please contact your local customs office for more information.

COMPLAINTS

In case the product you have received is faulty, please inform us via e-mail or post on sales@hnz.hr or the following address:

The Croatian Monetary Institute

Svetonedeljska cesta 2

10 431 Sveta Nedelja

Croatia,

and deliver the item along with the receipt.

The sole proof of purchase is the receipt.

Please notify us within the 14-day time frame. The 14-day time frame starts from the moment you or your asignee have received the item. 

In case the product you have received has been damaged in transport, you can file a complaint within 14 days after you have received the item. 

Delivery costs are born by the customer.

The customer is required to deliver the item in the original packgaging, intact, with all the belonging parts.

Items with visible damages, items the customer has tried to repair or remodel, items damaged due to unprofessional handling, as well as items lacking the original packaging can not be replaced.

In case it is shown the customer had received an item that was damaged in transport, the customer will be refunded, including postal charges (excluding extraordinary delivery methods), witihn 14 days since the seller has confirmed the customer has the right to return the item.

The customer will be refunded the same way the payment had been made, unless another specific way is determined.

In case the replacement item cannot be delivered, the seller will refund the delivery costs and the value of the product he is no longer able to deliver.

WITHDRAWAL OF ORDER

The Buyer has the right to unilaterraly terminate the purchase contract, without stating the reason, within 14 days of personally taking over the Item, or by the person which the Buyer has authorized by the power of attorney, certified by a public notary.

In order for the Buyer to obtain the right to an unilateral termination of contract, it is necessary to inform the Buyer in writing (post, e-mail).

The information must be delivered before the 14-day period after the Item has been taken over expires.

There is no option of an unilateral termination of contract for products whose price depends on the fluctuation on financial markets:

commemorative gold coins (investment gold), commemorative silver coins, gold medals, silver medals. There is also no option of an unilateral termination of contract for custom made products.

In case the Buyer terminates the contract, s/he will be refunded, including delivery costs (with the exception of additional costs which may have arisen if the Buyer had selected an unordinary delivery method), no later then 14 days from the day the Seller had received the information regarding the Buyer’s decision to terminate the contract. The Seller will refund the Buyer by the same method the purchase had been made, unless another method is specifically agreed upon. The Seller will refund the Buyer after the Item has been received, or based upon the the evidence the Buyer has returned the Item, depending on which circumstance has come into effect first.

The Buyer is obliged to send or return the item to the Seller no later than 14 days after the information about the termination of contract. The Buyer bears the cost of the return, as well as the cost of damaging the Item, in case the damage has occurred in transport, unless it was previously determined the Buyer had received a damaged or inadequate Item.  

The form for an unilateral termination of contract can be downloaded on the bottom of this page, it can be filled out electronically and e-mailed.  

 

 

CONTACT

For all inquiries please contact us at:
Phone: +385 1 3322 106
E-mail: sales@hnz.hr

Conversion statement

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.